Refund Policy

We want you to be happy with every order. If something isn't right, we'll fix it. All returns and refunds are handled by email at support@veloriastore.co — please contact us before sending anything back.

30-Day Money-Back Guarantee

You have 30 days from the date you receive your order to request a refund or replacement.

Damaged, Defective or Wrong Item

If your item arrives damaged, defective, or isn't what you ordered, email us within 30 days with your order number and a photo or short video of the issue. We'll send you a free replacement or a full refund — no need to ship the item back.

Order Didn't Arrive

If your tracking shows no delivery within 25 business days of shipping, contact us and we'll reship your order or refund you in full.

Changed Your Mind?

Unused items in their original packaging can be returned within 30 days of delivery. Email us and we'll send you the return address and instructions. Return shipping costs are paid by the customer, and the refund is issued once the item is received and inspected. Original shipping is not refundable. Items sent back without contacting us first cannot be accepted.

Non-Returnable Items

For hygiene and safety reasons we can't accept change-of-mind returns on personal care items (beauty and grooming devices), earbuds and similar in-ear products, or personalized items. These are still fully covered if they arrive damaged or defective.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank or card issuer it may take a few extra days to appear on your statement.

Exchanges

The fastest way to get a different size or color is to request a refund and place a new order.

Questions?

Email support@veloriastore.co — a real person will get back to you within one business day.